Terms and Conditions

Terms and Conditions of Service


Effective Date: August 5, 2026

These Terms and Conditions ("Terms") govern all repair, maintenance, diagnostic, and related services provided by Wallace Automotive 1 LLC ("Shop," "we," "us") to the customer ("Customer," "you"). By authorizing work or leaving a vehicle with the Shop, you agree to these Terms.

1. Authorization to Repair

  • Customer authorizes the Shop to perform inspection, diagnosis, repairs, and related services as approved verbally, in writing, electronically, or by signature.
  • Estimates are based on initial inspection and may change if additional conditions are discovered. No additional work will be performed without Customer authorization, except as allowed by law.
  • Customer confirms they are the owner or authorized agent of the vehicle and have authority to approve repairs.
  • The Shop reserves the right to refuse or discontinue service at its sole discretion, including but not limited to situations involving nonpayment, unsafe vehicle conditions, or conduct deemed abusive or threatening toward Shop personnel.

2. Estimates and Pricing

  • Written or electronic estimates may be provided upon request. We may require you to bring your vehicle to the Shop for evaluation before providing an estimate. Estimates are valid for 10 days unless otherwise stated.
  • Prices may vary due to parts availability and costs, labor charge revisions, or unforeseen conditions.
  • Diagnostic time and fees are charged regardless of whether repairs are approved.
  • Environmental, shop supply, hazardous waste, and disposal fees may apply.

3. Payment Terms

  • Payment is due in full upon completion of services and prior to vehicle release.
  • Accepted payment methods include cash or credit card.
  • Chargebacks may incur additional fees as permitted by law.
  • The Shop reserves the right to require a deposit prior to ordering parts or beginning work.
  • Accounts not paid when due shall accrue a late charge of 1.5% per month (18% per annum), or the maximum rate permitted by applicable law, whichever is less, until paid in full.

4. Mechanic’s Lien

  • To the fullest extent permitted by law, the Shop has a mechanic’s lien on the vehicle for unpaid charges.
  • The Shop may retain possession of the vehicle until payment is made in full.
  • Storage fees may accrue after notice of completion.
  • Customer shall be responsible for all reasonable costs of collection, including attorneys’ fees and court costs, incurred by the Shop in enforcing its payment or lien rights.

5. Storage and Abandoned Vehicles

  • Vehicles not picked up within 5 days after completion or notice may incur daily storage fees.
  • Vehicles deemed abandoned may be sold or disposed of in accordance with state law to recover unpaid charges.
  • Any unpaid storage fees shall be added to and enforced together with the Shop’s mechanic’s lien under Section 4 of these Terms.

6. Parts and Labor Warranty

  • The Shop provides a limited warranty on parts and labor as follows: 12 months or 12,000 miles unless otherwise stated, and subject to the limitations set forth below (the “Warranty”). Customer must return to the Shop for warranty evaluation before repairs are performed elsewhere. If Customer has repairs performed elsewhere before such evaluation, Customer expressly waives and disclaims any claim to the Warranty.
  • The Warranty is limited to repair or replacement of defective parts or workmanship performed by the Shop.
  • The Warranty does not cover normal wear and tear, misuse, abuse, neglect, accidents, racing, modifications, or failure to maintain the vehicle.
  • The Warranty is voided if Customer or anyone else performs any work on, or otherwise takes any action that could impact, the warrantied part or repair provided by the Shop.
  • The Warranty does not apply to parts, fluids, or components supplied by the Customer. Customer-supplied parts and any labor associated with their installation are provided on an as-is basis, without warranty of any kind from the Shop. The Shop assumes no responsibility for the quality, compatibility, or performance of customer-supplied parts. In general, the Shop does not allow customer-supplied parts. Any exceptions may be made at a manager’s sole discretion.
  • THE WARRANTY SET FORTH ABOVE IS THE SHOP’S SOLE AND EXCLUSIVE WARRANTY. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SHOP DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

7. Diagnostic Limitations

  • Vehicle diagnosis may require multiple tests and time.
  • Intermittent or unrelated issues may not be identifiable during initial diagnosis.
  • The Shop does not guarantee identification of all existing or future issues.

8. Vehicle Condition and Test Drives

  • Customer acknowledges the vehicle may be driven on public roads for diagnosis, testing, and quality control. Customer acknowledges that the Shop is not responsible for replacing any gas/fuel during test drives associated with the diagnostic and repair process.
  • The Shop is not responsible for pre-existing damage, loss of personal items, or aftermarket accessories unless caused by Shop negligence.
  • Customer is responsible for removing personal belongings prior to service.
  • Customer acknowledges that repair or diagnostic work on vehicles with pre-existing wear, deferred maintenance, prior damage, or high mileage carries an inherent risk of related component failure or additional issues. The Shop shall not be liable for such failures unless directly caused by the Shop’s negligence.
  • During the normal course of making repairs, certain parts or components may become damaged despite the Shop performing its work in a good and workmanlike manner consistent with industry standards and procedures. In such event, Customer shall be responsible for the cost of replacing such parts and any associated labor.

9. Delays and Parts Availability

  • The Shop is not responsible for delays caused by parts backorders, supplier issues, labor shortages, weather, pandemic, government actions, acts of God, or other circumstances beyond its reasonable control.
  • Completion dates are estimates only.

10. Towing and Sublet Services

  • The Shop may arrange towing or sublet services (e.g., alignment, programming) when necessary.
  • Such services may be performed by third parties and billed to the Customer.
  • The Shop is not responsible for the acts or omissions of third-party providers except as required by law.

11. Risk of Loss

  • The Shop exercises reasonable care while vehicles are in its possession.
  • The Shop is not an insurer of the vehicle and is not responsible for loss or damage due to fire, theft, vandalism, weather, or other causes beyond its control, except as required by law.

12. LIMITATION OF LIABILITY

  • THE SHOP SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, TIME, OR INCOME.
  • IN NO EVENT SHALL THE SHOP’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER TO THE SHOP FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.

13. Indemnification

  • Customer agrees to indemnify, defend, and hold harmless the Shop and its owners, employees, and agents from and against any and all claims, damages, losses, and expenses (including reasonable attorneys’ fees and costs) arising from Customer’s instructions, vehicle condition, or failure to disclose known issues, or any other issue not directly caused by the Shop.

14. Privacy and Communications

  • Customer information is used for service, billing, and communication purposes.
  • By providing contact information, Customer consents to phone calls, emails, and text messages related to service, estimates, payment, and marketing promotions.
  • Customer may opt out of marketing communications at any time by notifying the Shop in writing or by any means the Shop makes available. Opting out of marketing communications will not affect the Shop’s ability to send service-related, billing, or transactional communications.

15. Photographic and Video Documentation

  • The Shop may photograph or video record vehicles before, during, and after service for purposes of quality control, documentation, dispute resolution, and insurance claims.
  • Customer consents to the use of security cameras and surveillance equipment on Shop premises. Footage may be retained and used in connection with any claims or disputes.

16. Governing Law

  • These Terms are governed by the laws of the Commonwealth of Virginia.
  • Any disputes shall be resolved in a court of competent jurisdiction in the location of the Shop, unless otherwise required by law.

17. Waiver of Jury Trial and Class Actions

  • To the fullest extent permitted by law, Customer and the Shop each waive any right to a jury trial in any action or proceeding arising out of or related to these Terms or the services provided.
  • Customer agrees that any dispute shall be brought solely in an individual capacity and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding.

18. Attorneys’ Fees and Costs

  • Customer shall be responsible for all reasonable costs incurred by the Shop in enforcing the Terms hereunder, including but not limited to, its attorneys’ fees and court costs.

19. Severability

  • If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect.

20. Modifications

  • The Shop reserves the right to update or modify these Terms at any time.
  • The version in effect at the time of service shall apply.

21. Entire Agreement

  • These Terms constitute the entire agreement between the Customer and the Shop with respect to the services provided. No oral statements, representations, or prior written agreements shall alter or supplement these Terms unless agreed to in writing and signed by an authorized representative of the Shop.

23. Acknowledgment

  • By authorizing service either verbally, in writing, electronically, or by signature in person, or leaving the vehicle with the Shop, Customer acknowledges they have read, understand, and agreed to these Terms and Conditions.