Reviews

We have been customers of Wallace for at least 35 years and have never been disappointed in service received!

Ted gave me excellent customer service. I always receive excellent and fast while here. I am a satisfied repeat customer.

I started taking my car to Wallace Automotive (south) after they came highly recommended by a neighbor and I am so glad I listened! They have never tried to upsell me on services that aren’t necessary and have kept my car running smoothly. On top of being trustworthy mechanics I love how easy they make it to do business. Getting appointments is easy online or by phone. They send a digital estimate that is easy to approve and electronic invoice that can be paid prior to pick up. Night drop and after hours pick up have made it convenient when I cant get there by closing.

From their online appointment booking service to the customer service and the work they do, these guys are the best. Friendly and professional and won't try and upsell you like some/most shops.

Great experience… as always

Friendly and great service

Dropped off my car the night before for next day appointment and got a text 2 hours before my appointment time that my car was ready to pick up. Love that I was able to pay online. Pick up was super quick and easy. Thank you!

The price was reasonable and they were quick! I also love that I could do everything online. The only thing I would have liked is an estimate of when my car would be ready.

Appointment made and was in and out quickly.

Wallace is the best shop in Richmond!!! I’ve been a customer since 2004 and they’ve always done the best job.👍

Easy check in and out. Quick service.

Great service and great company. I feel good about having Monroe work on my car. I know I can trust him to tell me exactly what I need . Nice clean establishment and exceptional customer service from the guys at front desk.

I am Ebenezer Tiron. I brought my three Acuras to Wallace Automotive for maintenance. The team here is incredibly professional, honest, and skilled. When I had some frustrating issues with my RDX, they diagnosed the problems quickly, explained exactly what was needed, and got all issues fixed perfectly. My RDX runs like brand new again. I highly recommend Wallace Automotive.

Good people and outstanding Honda technicians for me going on over a decade plus. I’m a moral believer in fair prices for fair service and I get that at Wallace. Too many businesses (dealers, anyone?) are into the margin game and not what they provide.

As always Wallace provided excellent service.

My wife and her family have been using Wallace for many years, I have now been using Wallace for over 12 years myself. We wouldn’t take our vehicles anywhere else!!

Honest work at a fair price and they make a great effort to get you in quickly.

Annual inspection done expertly in reasonable time. Always pleased with your service

Always great service!! They never try to sell you something that you don’t need. They always give great service and care about my vehicle. Best place to service your vehicle.

Amazing shop!

I have never had a bad experience at Wallace Automotive. They're friendly, fast and efficient

Wallace never fails. They offer great services at reasonable prices. Their staff is pleasant and helpful. I would highly recommend them!

Solid, affordable, and friendly service. Every time! Thank you.

Went in for an oil change and State inspection with my 2004 Ford Ranger. In/out, great price no hassles.

This place is great! These folks know automobile repair. I’ve been a customer for several years now and have never been disappointed with the service I’ve received. Clean bays, comfortable waiting room, nicest restroom I’ve ever used at a repair shop. Reasonable fees for service.

Hi , everything went great ,, looking forward to seeing you guys again next year. Stay blessed and keep up the good work

Always a 5 star experience. It doesn’t matter if I’m there for a routine oil change or needing more extensive maintenance - I know my car is in good hands. The pricing is fair and I trust the mechanics here to be honest about what work is needed or recommended. I intentionally bought an Acura after my Honda so that Wallace could keep taking care of my cars.

Very professional and quick service. Inspections are no longer a dreaded event for me because of the professionalism of the staff.

For over 14 years, Always reliable and honest with work and maintenance, referring me to the dealer when appropriate. Easy to schedule and work with!

Been going to Wallace Automotive for the last two years and the service has been outstanding.

We have used Wallace for quite a number years for both our cars, Toyota and Honda. We feel confident is the service. They have a comfortable and clear waiting area.

I had a great experience! Short work time, comfortable waiting room, very fair price!

Always go above and beyond and try to find a way they can resolve my issues any way they can!

My vehicle: 2004 Acura RSX Type S My statement of the car's issues to Wallace (verbatim): 1) Check Engine Light - It has been stubbornly persistent. Took it to another place, spent >$800, and the light didn't even stay off for one full day. Would really like that to be fixed once and for all this time. 2) Heat or A/C - The A/C cycles between blowing cold air and warm air. This happens at highway speed as well as in traffic, but it does seem to be worse in stop & go traffic. To their credit, they identified the code for the purge valve as the cause of the "Check Engine" light and replaced it. Pricey AF (almost $700, mostly parts), but the warning light is out now. Two stars for the first half of the repair order. However, they get a great big phat "FAIL" (zero or fewer stars) for the A/C diagnosis. Here's what they had to say (verbatim from their report): "Had a blown fuse for drivers [sic] cooling fan (fan is new). Also had it on fresh air not recirculate causing it to pulling hot air [sic], causing it to fluctuate." OK. A non-working cooling fan is NOT going to cause the system to blow warm air, which they acknowledged when I questioned it at checkout. Fixing that only helps it distribute the warm air more effectively. But the second comment, that I wasn't using "recirculate" - that's just pure, 100% unadulterated horse manure! It's a 22-year old car and I've owned it for 19 of those years, so suggesting to me that I don't how to operate the A/C in my car is just beyond insulting. What a condescending crock of crap! That "brilliant" advice cost me $90 and did nothing - I mean, ABSOLUTELY NOTHING - to resolve the A/C problem I reported. I told Wallace that was my expectation at checkout. Surely enough, by the time I got home from the shop (10-15 minutes) the A/C was already blowing warm air again. (But of course, blowing it more effectively now with the working driver's cooling fan. Yay?) To be fair: NOBODY got the A/C question right. It was a frustrating 2-year ordeal to get my effing A/C actually FIXED. I had to figure it out for myself, doing a ton of reading and searching about automotive A/C problems and their causes. When I Googled it, nearly every single reference to my symptoms mentioned low refrigerant as one potential cause. But I had to identify the course of action needed on my own, and even then I still had to insist that the shop actually do it. They wanted to tell me, "It's a closed system, that's not how it works." However, my extensive research turned up that yes, in fact, there is a normal miniscule loss of refrigerant even in a supposedly closed system due to microscopic leaks around connections and seals, and permeation into rubber hoses. Over a long enough period of time (10+ years) that can amount to sufficient loss that the system is no longer able to cool effectively. If only there had been some way for them to know it's a 22 year-old car so the refrigerant might be low. Ultimately I convinced the shop to evacuate, vacuum test, and recharge the A/C system. And do you know what? MY A/C WORKS CORRECTLY NOW. As for price: I called three shops about the evac & recharge procedure. The dealer was happy to tell me what they would charge: $460. When I asked Wallace I got some guff about how they won't do "phone quotes" before the guy finally offered up that it would be in the $350 ballpark. The shop where I ultimately took my car (Allen Tire) quoted $257 with up to 1 lb. of refrigerant; my final cost was about $275. And YES the refrigerant was really low! They evacuated .38kg (~13.376 oz.); a full recharge is .55 kg (~19.36 oz.). Meaning, it was nearly 6 oz. low on refrigerant so NO WONDER it wasn't cooling well! Bottom line: if you're used to getting bent over by the dealer for vehicle service then Wallace might be a good choice for you. They're high but not quite as $$$$ as a dealer. But they are still high overall, and based on my experience not particularly better than any other shop. I left there thoroughly unimpressed and I don't know why I would ever go back.

First rate service. An honest 5star experience.

Called for appointment and got in quickly. I had three issues,replace spoiler on my Honda CRV which my automatic garage door malfunctioned and snapped off,rear differential fluid replaced and repair to my emission control. Total cost $880. The Honda shop estimate was double that. Wallace has helped with a previous 2004 CRV and will never go back to the Honda dealership again.